Return & Refund Policy

Cancellation

You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time. To cancel an order, please contact our customer service team immediately with your order number and request details.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide the original receipt or proof of purchase. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped or defective product).

To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Refunds

Upon approval of your return, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase. Please allow additional time for the refund to appear in your account, as processing times vary depending on your financial institution. Shipping costs are non-refundable unless the return is due to our error.

For items purchased during promotional periods or with discounts, only the actual amount paid will be refunded. Gift cards and downloadable products are non-refundable unless otherwise required by law.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company, as it may take additional time for the refund to be posted to your account. If you've done this and still haven't received your refund, please contact us immediately. We will investigate the matter and work with our payment processor to resolve any issues.

For credit card payments, some banks may require up to 10 business days to process the refund. If more than 15 business days have passed since we approved your refund and you still haven't received it, please provide us with your bank statement showing the original charge, and we will escalate the matter with our payment provider.

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